Sometimes good people do bad things. It’s important to understand why so we can respond ethically.

The news is filled with stories of everyday people doing bad things. A small business owner might underpay workers, a senior manager in a corporation could be cutting corners to improve profit margins, or a protester damages a precious artwork to promote their cause. 

It’s natural to feel outrage when we hear about incidents like this. We might condemn the perpetrator and want to see them punished. But not every wrongdoer is a moustache twirling villain. Often, they’re otherwise good people who are perfectly ethical in other aspects of their lives. This makes their bad behaviour especially puzzling.  

If we don’t understand what motivates their behaviour, then we risk responding in a way that won’t fix the problem, or might even make things worse. Here are four different reasons why good people do bad things and some ways to prevent or correct them. 

1. Weakness of will

Temptation is everywhere. Sometimes we know something is wrong, but we are tempted to do it anyway because we know doing so will benefit us. The small business owner might be tempted to increase their profits by paying their staff below minimum wage. Or your neighbour could be tempted to poison a beautiful old tree that is protected by council because it’s blocking their view. 

When we’re faced with temptation, and if we think we can get away with it, it takes willpower to stop us from doing the wrong thing. Yet, all too often, willpower is insufficient to stop us. This weakness of will, called “akrasia” by Aristotle, is one of the main causes of unethical behaviour.  

There are two dimensions to weakness of will: the first is desire, which sits in tension with willpower. As such, one way to prevent weakness of will is to cultivate the virtue of self-control. However, it may not be prudent to rely on self-control entirely, given that it’s an all-too finite resource for many of us.  

So, the other approach is to reduce temptation. That could mean removing the source of the temptation from our presence, like hiding the chocolate cookies in the cupboard rather than leaving them out on the kitchen table. It can also mean increasing accountability, such as through transparency and oversight. We’re less likely to be tempted to do something wrong if we feel we’re unlikely to get away with it. 

2. Moral blindness

All too often, people simply don’t see that what they’re doing is wrong. Like the banker who is so focused on earning a commission that they turn a blind eye to money laundering. Or the manager who doesn’t realise that they keep unfairly promoting staff who have a similar ethnicity to them. 

This is moral blindness. Sometimes it might be excusable, like if they had no way of knowing that they were causing harm. But, ignorance is not always an excuse. We must all be mindful of how our actions affect others, and we can’t avoid responsibility if we could have reasonably anticipated that our actions were unethical. 

There’s also the problem of wilful obliviousness, which is where we avoid thinking too hard about what we’re doing because, deep down, we know it could be wrong. It’s like refusing to watch an exposé on animal abuse in farms because we don’t want to stop eating meat. 

This is also a common phenomenon in workplaces, where workers can become distracted by chasing KPIs or boosting profits, and ethical concerns fall into the background. The Banking Royal Commission found many instances of wrongdoing because many financial institutions had a culture that rewarded sales over all else.  

This is the danger of unthinking custom and practice. When people operate in a culture that is highly conformist, with incentives that reward unethical behaviour, they are less likely to reflect on or question whether what they’re doing is ethical. 

One way to combat moral blindness is to create a culture of curiosity, where everyone is encouraged to reflect on and openly question their practices as well as the decisions of leadership. Another preventative is for organisations to be mindful of the goals they set and ensure they are not creating incentives to act unethically.  

3. External constraint

Sometimes our hands are tied, and we’re forced to do something we know is wrong. In some cases, there might be nothing we can do to avoid the bad outcome, like a police officer who is forced to shoot someone who is threatening other people’s lives. In other cases, it’s because we’re faced with a moral dilemma, like choosing between keeping a promise to a friend or breaking that promise so they can get the help they need.  

External constraints can lead to dirty hands, where someone is forced to do something bad to prevent something even worse from happening. In extreme cases, it can also lead to moral injury, which can cause them to lose faith in their own moral core and become detached or despondent. 

An obvious way to prevent external constraints from leading to unethical behaviour is to remove the constraints themselves. That could involve anticipating problematic situations before they occur or making sure that people always have options to do the right thing. However, that’s not always possible. If so, then we should recognise that sometimes people do bad things because they had no other choice, which might result in us being more lenient when it comes to punishing them or correcting the behaviour. 

Another way to deal with the problem of external constraints is to cultivate moral courage and moral imagination. Bolstering moral courage makes it easier for people to do the right thing, even when they know doing so might come at a cost. Moral imagination, on the other hand, helps people to expand their possible range of actions, and the chance they might find a way to get around the constraints. 

4. Ethical disagreement

When an activist throws paint at a beloved artwork to protest the impact of fossil fuels on climate change, or your local childcare centre refuses to accept children who have not been vaccinated, you might think they’re doing something wrong, even though they are doing what aligns with their deepest moral principles. 

We live in a highly diverse world, with countless different moral perspectives and multiple ethical frameworks to guide our behaviour. Until such time that humanity can come together and agree on a common set of values and principles to direct everyone’s behaviour, then ethical disagreement will persist.  

One of the compromises we make to live in a liberal society is that we will tolerate some behaviour we believe is unethical, as long as others tolerate our behaviour that they consider to be unethical. Of course, there are limits to tolerance, but it means there will inevitably be cases where two different moral perspectives will clash. The danger is that it’s very easy to judge someone as being a bad person when they are actually acting out of an ethical motive.  

This is not to say we can’t criticise them for doing it. Instead, the existence of ethical disagreement highlights the need to create spaces for people to engage with diversity in a safe and constructive way, and to know when we should tolerate or oppose someone else’s actions. If we’re able to recognise that someone is acting out of principle rather than malice, we might engage with them differently compared to going straight to condemnation or punishment.

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