Who’s to blame for Facebook’s news ban?

News will soon return to Facebook, with the social media giant coming to an agreement with the Australian government. The deal means Facebook won’t be immediately subject to the News Media Bargaining Code, so long as it can strike enough private deals with media companies.

Facebook now has two months to mediate before the government gets involved in arbitration. Most notably, Facebook have held onto their right to strip news from the platform to avoid being forced into a negotiation.

Within a few days, your feed will return to normal, though media companies will soon be getting a better share of the profits. It would be easy to put this whole episode behind us, but there are some things that are worth dwelling on – especially if you don’t work in the media, or at a social platform but are, like most of us, a regular citizen and consumer of news. Because when we look closely at how this whole scenario came about, it’s because we’ve largely been forgotten in the process.  

Announcing Facebook’s sudden ban on Australian news content last week, William Easton, Managing Director of Facebook Australia & New Zealand wrote a blog post outlining the companies’ reasons. Whilst he made a number of arguments (and you should read them for yourself), one of the stronger claims he makes is that Facebook, unlike Google Search, does not show any content that the publishers did not voluntarily put there. He writes: 

“We understand many will ask why the platforms may respond differently. The answer is because our platforms have fundamentally different relationships with news. Google Search is inextricably intertwined with news and publishers do not voluntarily provide their content. On the other hand, publishers willingly choose to post news on Facebook, as it allows them to sell more subscriptions, grow their audiences and increase advertising revenue.”

The crux of the argument is this. Simply by existing online, a news story can be surfaced by Google Search. And when it is surfaced, a whole bunch of Google tools – previews, summaries from Google Home, one-line snippets and headlines – give you a watered-down version of the news article you search for. They give you the bare minimum info in an often-helpful way, but that means you never click the site or read the story, which means no advertising revenue or way of knowing the article was actually read. 

But Facebook is different – at least, according to Facebook. Unless news media upload their stories to Facebook, which they do by choice, users won’t see news content on Facebook. And for this reason, treating Facebook and Google as analogous seems unfair.  

Now, Facebook’s claims aren’t strictly true – until last week, we could see headlines, a preview of the article and an image from a news story posted on Facebook regardless of who posted it there. And that headline, image and snippet are free content for Facebook. That’s more or less the same as what Facebook says Google do: repurposing news content that can be viewed without ever having to leave the platform.  

However, these link previews are nowhere near as comprehensive as what Google Search does to serve up their own version of news stories for the company’s own purpose and profit. Most of the news content you see on Facebook is there because it was uploaded there by media companies – who often design video or visual content explicitly to be uploaded to Facebook and to reach their audience.  

However, on a deeper level, there seem to be more similarities between Google and Facebook than the latter wants to admit, because the size and audience base Facebook possesses makes it more-or-less essential for media organisations to have a presence there. In a sense, the decision to have a strategy on Facebook is ‘voluntary’, but it’s voluntary in the same way that it’s voluntary for people to own an attention-guzzling, data sucking smartphone. We might not like living with it, but we can’t afford to live without it. Like inviting your boss to your wedding, it’s voluntary, but only because the other options are worse.  

Facebook would likely claim innocence of this. Can they really be blamed for having such an engaging, effective platform? If news publishers feel obligated to use Facebook or fall behind their competitors that’s not something Facebook should feel bad about or be punished for. If, as Facebook argue, publishers use them because they get huge value from doing so, it does seem genuinely voluntary – desirable, even.  

Even if this is true, there are two complications here. First, if news media are seriously reliant on Facebook, it’s because Facebook deliberately cultivated that. For example, five years ago Facebook was a leading voice behind the ‘pivot to video’, where publishers started to invest heavily in developing video content. Many news outlets drastically reduced writing staff and investment in the written word, instead focussing on visual content.  

Three years later, we learned that Facebook had totally overstated the value of video – the pivot to video, which served Facebook’s interests, was based on a self-serving deception. This isn’t the stuff of voluntary, consensual relationships.  

Let’s give Facebook a little benefit of the doubt though. Let’s say they didn’t deliberately cultivate the media’s reliance on their platform. Still, it doesn’t follow obviously from this that they have no responsibility to the media for that reliance. Responsibility doesn’t always come with a sign-up sheet, as technology companies should know all too well.  

French theorist Paul Virilio wrote that “When you invent the ship, you also invent the shipwreck; when you invent the plane you also invent the plane crash; and when you invent electricity, you invent electrocution.” Whilst Virilio had in mind technology’s dualistic nature, modern work in the ethics of technology invites us to interpret this another way.

If inventing a ship also invents shipwrecks, it might be up to you to find ways to stop people from drowning.

Technology companies – Facebook included – have wrung many a hand talking about the ‘unintended consequences’ of their design and accepting responsibility for them. In fact, speaking before a US Congress Committee, Mark Zuckerberg himself conceded as much, saying:  

“It’s clear now that we didn’t do enough to prevent these tools from being used for harm, as well. And that goes for fake news, for foreign interference in elections, and hate speech, as well as developers and data privacy. We didn’t take a broad enough view of our responsibility, and that was a big mistake. And it was my mistake. And I’m sorry. I started Facebook, I run it, and I’m responsible for what happens here.” 

It seems unclear why Facebook recognised their responsibility in one case, but seem to be denying it in another. Perhaps the news media are not reliant – or used by – Facebook in the same way as they are Google, but it’s not clear this goes far enough to free Facebook of responsibility. 

At the same time, we should not go too far the other way, denying the news media any role in the current situation. The emergence of Facebook as a lucrative platform seems to have led the media to a Faustian pact – selling their soul for clicks, profit and longevity. In 2021 it seems tired to talk about how the media’s approach to news – demanding virality, speed, shareability – are a direct result of their reliance on platforms like Facebook.  

The fourth estate – whose work relies on them serving the public interest – adopted a technological platform and in so doing, adopted its values as their own: values that served their own interests and those of Facebook rather than ours. For the media to now lament Facebook’s decision as anti-democratic denies the media’s own blameworthiness for what we’re witnessing.  

But the big reveal is this: we can sketch out all the reasons why Facebook or the media might have the more reasonable claim here, or why they share responsibility for what went down, but in doing so, we miss the point. This shouldn’t be thought of as a beef between two industries, each of whom has good reasons to defend their patch. 

What needs to be defended is us: the community whose functioning and flourishing depends on these groups figuring themselves out.

Facebook, like the other tech giants, have an extraordinary level of power and influence. So too do the media. Typically, we don’t to allow institutions to hold that kind of power without expecting something in return: a contribution to the common good. This understanding – that powerful institutions hold their power with the permission of a community they deliver value to – is known as a social license. 

Unfortunately, Facebook have managed to accrue their power without needing a social license. All power, no permission. 

This is in contrast to the news media, whose powers aren’t just determined by their users and market share, but by the special role we afford them in our democracy, the trust and status we afford their work isn’t a freebie: it needs to be earned. And the way it’s earned is by using that power in the interests of the community – ensuring we’re well-informed and able to make the decisions citizens need to make. 

The media – now in a position to bargain with Facebook – have a choice to make. They can choose to negotiate in ways that make the most business sense for them, or they can choose to think about what arrangements will best serve the democracy that they, as the ‘fourth estate’, are meant to defend. However, at the very least they know that the latter is expected of them – even if the track record of many news publishers gives us reason to doubt. 

Unfortunately, they’re negotiating with a company whose only logic is that of a private company. Facebook have enormous power, but unlike the media, they don’t have analogous mechanisms – formal or informal – to ensure they serve the community. And it’s not clear they need it to survive. Their product is ubiquitous, potentially addictive and – at least on the surface – free. They don’t need to be trusted because what they’re selling is so desirable.  

This generates an ethical asymmetry. Facebook seem to have a different set of rules to the media. Imagine, for a moment, if the media chose to stop reporting for a fortnight to protest a new law. The rightful outrage we would feel as a community would be palpable. It would be nearly unforgivable. And yet we do not hold Facebook to the same standards. And yet, perhaps at this point, they’ve made themselves almost as influential.  

There’s a lot that needs to happen to steady the ship – and one of the most frustrating things about it is that as individuals, there isn’t a lot we can do. But what we can do is use the actual license we have with Facebook in place of a social license.  

If we don’t like the way a news organisation conducts themselves, we cancel our subscriptions; we change the channel. If you want to help hold technology companies to account, you need to let your account to the talking. Denying your data is the best weapon you’ve got. It might be time to think about using it – and if not, under what circumstances you might.  

This project is supported by the Copyright Agency’s Cultural Fund.